This Privacy Policy outlines how ByMedical and Scientific Laboratories (BSTL) (“we”, “us”, or “our”) processes and protects personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, of South Africa.
By accessing or using this website https://bymedicallabs.africa/ (“the Site”), you consent to the collection, use, and processing of your personal information as described below.
We may collect and process the following personal information, as defined under POPIA:
Full name
Email address
Telephone number
Company or institution name
Any other information voluntarily provided through contact forms or communications
We may also automatically collect non-identifiable, aggregated data through cookies and analytics tools for statistical and website improvement purposes.
We collect personal information to:
Respond to inquiries and communicate with users
Provide information about our services and products
Improve our website functionality and user experience
Ensure compliance with legal and regulatory obligations
We only collect personal information for legitimate, specific, and clearly defined purposes.
In accordance with POPIA, we will only process your personal information under lawful grounds, which may include:
Your consent
A contractual obligation
A legal duty
A legitimate business interest
We will not sell or disclose your personal information to third parties except in the following cases:
To service providers who help us operate the Site or provide services on our behalf (under strict confidentiality obligations)
When required by law or lawful authority
When necessary to protect our legal rights
We take appropriate, reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction, in accordance with Section 19 of POPIA.
Under POPIA, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator
To exercise these rights, please contact us using the details provided below.
We will retain your personal information only for as long as is necessary for the purposes set out in this policy or as required by law.
We use cookies to collect non-personal information for performance monitoring and to improve user experience. You can choose to disable cookies in your browser settings.
Our Site may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any linked sites you visit.
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the updated effective date.
For questions about this Privacy Policy, or to exercise your POPIA rights, please contact:
ByMedical and Scientific Laboratories (BSTL)
Email: info@bymedicallabs.africa
You may also contact the Information Regulator (South Africa) at:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/